Our collectors “work the accounts” as they are scheduled based on prescribed conditions. This method ensures that all accounts will be given proper and thorough attention and follow through. MEDCAH’s system also tracks work load and measures collector productivity. Design functions, along with collection letters assist the collectors’ efforts by automatically routing accounts to appropriate support areas. This feature enhances collector productivity.
Automatic call processing is expediently handled through a predictive dialing system. This technology has revolutionized the entire collection process. Collectors work in teams, their pace and work load are dramatically efficient. Our teamwork approach fosters a spirit of success on behalf of our clients.
The system network identifies same and similar account files. Because of our broad and diverse client base we are often representing several clients seeking payment from the same consumer. Combining efforts increase efficiency while maintaining strict compliance with HIPAA and other privacy acts.
Partial payments are managed and tracked by the system. Collectors are alerted of missed payments enabling timely follow-up.
On-line skip-tracing is provided through one of the largest consumer information databases in the U.S. Collectors can directly access location information which greatly reduces the number of steps and time normally required to locate those who have moved.
Annual software upgrades enhance our overall operations and in turn benefit our clients.